Plain English Summary: Tier 1 Termite collects your contact information only to respond to your inspection requests and communicate with you about our services. We do not sell your data. If you give us your phone number, we may text you — but only with your consent, and you can opt out anytime by replying STOP.
1. Information We Collect
When you interact with Tier 1 Termite through our website, landing pages, or forms, we may collect the following categories of personal information:
Identity Information: Your first and last name as provided in our contact or inspection request forms.
Contact Information: Phone number, email address, and ZIP code or service address submitted via our forms.
Service Information: The type of termite service you are requesting (e.g., inspection, fumigation, escrow report).
Technical Information: IP address, browser type, device type, pages visited, and referring URL — collected automatically via cookies and analytics tools.
Communication Records: Records of calls, texts, or emails exchanged between you and Tier 1 Termite.
We collect information only when you voluntarily submit it through our forms or contact us directly. We do not collect sensitive personal information such as financial account numbers, Social Security numbers, or health information.
2. How We Use Your Information
Tier 1 Termite uses your personal information for the following purposes:
To respond to your inspection request and schedule a free termite inspection at your property.
To contact you by phone, SMS/text message, or email regarding your service inquiry, appointment confirmation, or follow-up.
To provide quotes, estimates, and service agreements for termite treatment, fumigation, and wood repair.
To send service reminders, seasonal termite prevention tips, and promotional offers — only if you have consented to receive such communications.
To improve our website and advertising campaigns using anonymized analytics data.
To comply with applicable laws, regulations, and legal obligations.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. SMS / Text Message Communications (A2P Compliance)
📱 A2P / TCPA Compliant
This section governs how Tier 1 Termite communicates with you via SMS (text message) and is provided in compliance with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC messaging standards.
How We Obtain Your Consent
By submitting your phone number through any Tier 1 Termite web form, landing page, or contact page, you expressly consent to receive SMS/text messages from Tier 1 Termite at the phone number you provided. This consent is obtained at the point of form submission and is documented electronically.
Your consent to receive SMS messages is not a condition of purchasing any service. You may still request an inspection by calling us directly at (323) 616-1682.
Types of Messages We Send
Transactional Messages: Appointment confirmations, scheduling reminders, inspection result follow-ups, and service updates.
Promotional Messages: Seasonal offers, service discounts, and pest prevention tips — sent only to users who have opted in.
Response Messages: Replies to inquiries you initiate via text message.
Message Frequency
Message frequency varies depending on your service inquiry and stage of engagement. You may receive between 1 and 6 messages per month. We will not send unsolicited bulk promotional texts.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Tier 1 Termite is not responsible for any charges applied by your carrier.
How to Opt Out
STOP Reply STOP to any text message to immediately unsubscribe from all SMS communications.
HELP Reply HELP to any text message for support information and our contact details.
After opting out, you will receive one final confirmation text and no further promotional messages. You may still receive transactional messages related to an active service appointment unless you request full removal.
Supported Carriers
Our SMS messaging program is supported by all major U.S. carriers including AT&T, T-Mobile, Verizon, and others. Carrier support is not guaranteed for all MVNO carriers.
4. Sharing Your Information
Tier 1 Termite does not sell your personal information. We may share your data only in the following limited circumstances:
Service Providers: We use third-party tools such as CRM platforms (e.g., GoHighLevel), SMS delivery services, and scheduling software to operate our business. These providers access your data only to perform services on our behalf and are contractually prohibited from using it for their own purposes.
Advertising Platforms: We use Meta (Facebook/Instagram) Pixel and Google Analytics to measure ad performance. These tools may receive anonymized or hashed data (such as a hashed phone number) for ad matching purposes under their respective privacy policies.
Legal Requirements: We may disclose your information if required by law, subpoena, court order, or to protect the rights and safety of Tier 1 Termite, its employees, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the successor entity.
5. Cookies & Tracking Technologies
Our website and landing pages use cookies and similar tracking technologies to improve user experience and measure advertising effectiveness.
Essential Cookies: Required for the website to function properly (e.g., form session data).
Analytics Cookies: Google Analytics tracks page visits, session duration, and user behavior to help us improve our site.
Advertising Cookies: Meta Pixel tracks conversions from our Facebook and Instagram ads and may use your visit data to show you relevant ads on those platforms.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our pages.
6. Your Rights & Choices
Depending on your state of residence, you may have the following rights regarding your personal information:
Right to Know: You may request a copy of the personal information we hold about you.
Right to Delete: You may request deletion of your personal data, subject to certain exceptions (e.g., legal obligations).
Right to Opt Out of SMS: Reply STOP to any text, or call (323) 616-1682 to be removed from our messaging list.
Right to Correct: You may request correction of inaccurate personal information we hold about you.
California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to opt out of the "sale" of personal information. We do not sell personal information.
To exercise any of these rights, contact us at (323) 616-1682 or via the contact information below.
7. Data Security
Tier 1 Termite implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our CRM and communications platforms use industry-standard encryption.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Children's Privacy
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have collected information from a child under 13 without parental consent, we will promptly delete it. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or submission of your information after changes constitutes acceptance of the updated policy.